Refund policy

All Products ordered from the Website and successfully delivered to the User by Avira Global Pvt Ltd may be returned to Avira Global Pvt Ltd in accordance with the terms contained in the respective policy.

Return is only possible in the condition

  • Product delivered is other than mentioned on website
  • Product delivered is spoilt or expired

However, no Products will be accepted by Avira Global Pvt Ltd if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.

Products should be received in original packaging and sealed in condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to another, etc. products would not be applicable for return. 

In case of returns/Exchange:

  • Return/Exchange should be initiated within 5 days of order delivery.
  • The tags on the product should be intact.
  • The product should be unused and in an undamaged condition.
  • The item needs to be returned along with the original packaging.

If the user wants to return the product within 5 days from the delivery date and Avira Global Pvt Ltd does not offer pickup of the items, then the user can return the package using any courier service of his/her choice.

CANCELLATION:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Avira Global Pvt Ltd reserves the absolute right to cancel all past, pending and future orders without any liability. Avira Global Pvt Ltd also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Avira Global Pvt Ltd reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

  • The User may be considered fraudulent if inter alia any of the following scenarios are met:
    • Users doesn't reply to the payment verification mail sent by Avira Global Pvt Ltd.
    • Users fails to produce adequate documents during the payment details verification
    • Misuse of another Users's phone/email
    • Users uses invalid email and phone no.
    • Overuse of a voucher code
    • Use of a special voucher not tagged to the email ID used.
    • Users returns the wrong product
    • Users refuses to pay for an order
    • Users is involved in the snatch and run for any order
  • The User may be considered loss to business if any of the following scenarios are met:
    • User with a very high return rate
    • Invalid/Incomplete address cases
    • Repeated request for monetary compensation for petty issues

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

  • Avira Global Pvt Ltd may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Avira Global Pvt Ltd:
    • Products ordered are not for self-consumption but for commercial resale
    • Multiple orders placed for same product at the same address, depending on the product category
    • Bulk quantity of the same product ordered
    • Invalid address given in order details
    • Any malpractice used to place the order